Friday, June 10, 2011

Georgiana Shoes: CHEMICAL FIRE

Dear Ladies,

I have very bad news regarding our "Georgiana" shoes that you ordered back in April.  The shoes were all packaged up, in their shipping crates, and ready to go on the plane this morning, June 10th, for a 4 day flight to Reno.
All packed in their boxes with care...
On their way to the airport, some other goods in the truck caught fire, and more than half of the Georgies were burnt up.  There were no injuries.

Our manufacturer will re-make the order, but it will take an additional 20 days to re-order materials and re-manufacture everyone's pretty shoes.

Workers unpacking the truck after the fire was extinguished.  More than half the Georgies were damaged or destroyed.
Nobody could have forseen this happening, and while we are all very upset about it, I hope that you can understand.  If you have purchased Georgiana shoes and wish to cancel your order, I understand and will accommodate your wishes - please e-mail me at lauren@american-duchess.com

We are looking at new shipping dates of the first week of July, to get your orders out to you.

I am very, very sorry that this happened.

Sincerely,
Lauren R
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11 comments:

  1. Oh wow! This is horrible! I am just glad to hear no one was hurt! And even though I did not get a chance to get in on this order, I would not have any issues waiting! Scary stuff!

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  2. I am beginning to think that we're jinxed here. I was hoping to have them by the time our costumer's guild Petit Trianon event occurred on July 9th. :(

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  3. I hope we're not jinxed! We've had a set back here and there, but this is pretty major, although not anybody's fault.

    Leia, they would have been here right on time for Petit Trianon, too! :-( They'll still be in hand for Costume College and remaining Summer and Fall events.

    It's definitely a learning a experience, and in the case of the fire, bad luck. I can't stop fires, but I can cut down on turn-around time for future orders. For the Devonshires, I'm hoping to get them out to customers within 4 weeks max, instead of double that.

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  4. I'm so sorry to hear this - I have no problem waiting for my shoes. They'll be here before you know it!

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  5. Wow--what an unexpected turn of events. No worries about delivery dates--I'll just enjoy them when they show up.

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  6. I'm totally fine with waiting, sorry you're having so much trouble!

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  7. Thank goodness no one was hurt! A few weeks longer on the shoes shouldn't be a problem--after all, 18th c. clothes don't go out of style.

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  8. Of course I'll wait - this is worth waiting for. But what a disaster. Good no one got hurt though.

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  9. Dear Lauren,
    Goodness! I bet that plume of smoke was interesting!
    Will look forward to the shoes in July, then,
    Natalie

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  10. Thank you all for your support and being so patient and kind. Bad luck!! I'm glad nobody was hurt, too. I'll keep everyone updates via this blog, Facebook, and e-mail, as we get closer to the next, other, final(?) delivery date.

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  11. Wow! What a weird thing to have happened! So sorry...but of course I don't mind waiting either - The shoes are sweet and I'm looking forward to them when they get here! :-)

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